[2019]
SkillsEngine
Product Design Consultant
Career demand alignment app enhancements
Redesigning key product workflows and interaction patterns to enable better skills alignment between educators and employers.
Summary
Led the strategic redesign of key customer workflows in SkillsEngine’s flagship SaaS product, Calibrate, to streamline and enhance the experience of aligning academic curriculum to in-demand industry job profiles, through a common skills language.
SkillsEngine had spent nearly five years developing the core ML/AI and data taxonomy behind Calibrate, but the engineer-led design system was reaching the limits of its ability to support evolving customer needs. Complex data and user flows, combined with entirely new user behaviors the product was introducing, created a high burden on users — and core workflows grew increasingly cumbersome as the underlying data libraries continued to scale.
I was contracted — and later brought on as a team leader — by SkillsEngine’s executive leadership to rethink and redesign key interactions and user flows, improving educators’ ability to align their curriculum with in-demand industry skills and jobs.
Process
Acting as the principal designer and working in collaboration with Product Management, Engineering, Customer Success and Executive Leadership, I:
- Analyzed existing workflows and pain points
- Developed new user flows
- Implemented best practice design patterns
- Enhanced customer experience
- Improved user productivity/efficiency
- Streamlined complex data interactions
This work touched the product end to end — from a reviewer’s first magic-link invitation, through evaluating and ranking job profile skills, to the job profile/award matching and course-outcome builder tools used by curriculum teams on the educator side.